Privacy Policy

1. Introduction

At Synxstore.my, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website, services, and features.

By using Synxstore.my, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect and process the following types of personal data:

Account Information

When you create an account on Synxstore.my, we may collect personal information such as your name, email address, username, and password.

Transaction Information

When you make a purchase, we collect details related to the transaction, including payment methods, billing information, and purchase history.

Wallet Information

We may collect details related to your wallet balance, store credits, or reward points within the platform.

KYC Verification

If your total purchases exceed RM1,000, we may request additional personal information such as your identification document for Know Your Customer (KYC) verification purposes. This is to ensure compliance with security procedures and fraud prevention protocols.

Usage Data

We collect data on how you use our website, including IP address, device type, browser information, and usage patterns to improve our services and user experience.

Personal / Company Bank Statement

In certain cases, we may request your bank statement to verify the legitimacy of the KYC verification process and ensure that transactions are not conducted using unauthorized third-party applications.

KYC PROGRAMS (Know Your Customer Programs)

1. Suspicious Transactions

Synxstore.my reserves the right to enforce KYC procedures on any user whose transactions are considered suspicious. This measure is implemented to ensure transparency and protect against potential fraudulent activities.

2. Third-Party Transactions

Synxstore.my does not support or allow transactions conducted through unauthorized third parties. If a transaction is identified as being conducted through a third party, the involved account may be blacklisted immediately without exception.

3. Transaction Thresholds

If a user reaches certain transaction thresholds, Synxstore.my may enforce KYC verification to reduce fraud risks and comply with security and regulatory standards.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our services, including processing orders and managing your account.

• To personalize your experience by showing relevant offers and recommendations.

• To verify user identity through KYC verification when required.

• To improve the functionality and performance of our website and services.

• To communicate with users regarding updates, promotions, and important service notices.

• To comply with legal obligations and prevent fraud or misuse of the platform.

4. Data Sharing and Disclosure

We do not sell or share your personal information with third parties except under the following circumstances:

•Service Providers : We may share data with trusted third-party providers that assist in operating our platform, processing payments, and improving services.

•KYC Verification Providers : For identity verification purposes, certain identification documents may be shared with authorized verification partners.

•Legal Requirements : We may disclose personal information if required by law or in response to requests from authorities such as courts or government agencies.

•Business Transfers : In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of the business transition.

5. Security of Your Information

We implement various security measures to protect user data, including encryption technologies, SSL security protocols, and regular security audits.

However, no system is completely secure. Users are responsible for maintaining the confidentiality of their account credentials.

6. Cookies and Tracking Technologies

Synxstore.my uses cookies and similar technologies to improve the user experience.

The types of cookies used include:

•Functional Cookies : Ensure the website functions properly.

•Analytical Cookies : Help us understand user behavior and improve the platform.

•Advertising Cookies : Allow us to display relevant promotions and offers.

Users may manage cookie preferences through their browser settings.

7. Your Rights and Choices

•Access and Update Information : Users may update their personal information through their account settings.

•Data Deletion : Users may request account deletion by contacting our support team at: synxstoremy@gmail.com Certain data may still be retained for legal or administrative purposes.

•Opt-Out of Marketing Communications : Users can unsubscribe from marketing emails through the unsubscribe link in promotional emails.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Inactive accounts may have their data retained for up to 2 years.

9. KYC Refund Policy

Refunds related to KYC verification are subject to specific conditions:

•Eligibility for Refunds : Refunds may be provided only if the transaction is confirmed to involve fraud, payment error, or technical issues.

•Non-Refundable Cases : Digital goods that have been successfully delivered are not eligible for refunds, unless required by law.

•Fraud Prevention : Customers whose transactions exceed certain thresholds may be required to complete KYC verification before further purchases or refund requests can be processed.

10. Third-Party Links

Our website may contain links to third-party websites. Synxstore.my is not responsible for the privacy practices of those external sites.

Users are encouraged to review their privacy policies before providing personal information.

11. Changes to This Privacy Policy

Synxstore.my may update this Privacy Policy from time to time.

Any updates will be published on this page, and continued use of our services constitutes acceptance of the revised policy.

12. Why We Collect Data From You

Synxstore.my collects personal data for the following reasons:

To fulfill agreements with users and provide requested services.

To comply with legal and regulatory obligations.

When users provide explicit consent for data collection and processing.

13. What Information We Collect From You

Depending on the service used, we may collect the following information:

•Full Name

•Email Address

•Telephone Number

•Billing Address

•Username

•Password

•Cookie Preferences

•Records of online surveys or feedback

14. What We Do With Your Personal Information

Synxstore.my uses personal data primarily to:

•Process orders and transactions.

•Manage user accounts and platform usage.

•Conduct identity verification and KYC procedures.

•Provide customer support and respond to inquiries.

•Detect, investigate, and prevent fraud, cheating, or abuse of the platform.

Data collected for fraud prevention may be retained if necessary to support legal investigations or claims.