Return & Refund Policy

Refund Policy

At synxstore.my , we strive to provide a seamless and reliable experience. However, we understand that certain situations may require a refund. Please carefully review our refund policy below:

Non-Refundable Cases :

Refunds are not available in the following scenarios:

1.  You entered the wrong in-game ID during your purchase.
2.  You selected the wrong package or item.
3.  You wish to cancel the order without providing a valid reason.

Refundable Cases :

Refunds will be issued under these circumstances:

1. The order processing time takes significantly longer than expected.
2. The item or package you purchased is out of stock.
3. You selected the wrong server, and the purchase cannot be delivered.

For any concerns regarding refunds, please contact our customer support team with proof of purchase and a detailed explanation of your issue. We aim to resolve all valid refund requests promptly.

REMINDER : REFUND IS ONLY VIA WALLET